Customer Service & Sales Advisor
Tqnia IT -
New Cairo, CairoPosted 5 years ago89Applicants for5 open positions
- 37Viewed
- 0In Consideration
- 3Not Selected
Job Details
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Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
