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IT Specialist - Help Desk Specialist

Ibramar shipping Co
Alexandria, Egypt
Posted 5 years ago
102Applicants for1 open position
  • 16Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or remotely.
  • Maintain the daily performance of computer systems.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Virtual private network ( VPN ) and other systems.
  • Follow up with employees to ensure issue has been resolved.
  • Gain feedback from employees about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Provide new hardware for new employees or as a replacement for damaged components, assist in the coordination of the movement of equipment, test and fix faulty devices.
  • Maintain and verify the completion of scheduled jobs such as backups.

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