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Senior Technical Support Engineer

CONNECT Professional Services
Maadi, Cairo
Posted 5 years ago
86Applicants for1 open position
  • 40Viewed
  • 13In Consideration
  • 11Not Selected
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Job Details

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Job Description

  • Install, upgrade and configure products, Demos & POCs in the Engineering lab and at customer sites.
  • Actively test functional and system performance as per acceptance document.
  • Troubleshoot all hardware and software problems needed for installation.
  • Escalate all observed incidents, irregularities that occur to project Manager.
  • Deliver final application up and running as per the acceptance document.
  • Conduct technical training for the clients to provide all technical information needed.
  • Review checklist of the acceptance document with the customer and get the customer signature.
  • Write accurate professional reports on technical issues.
  • Troubleshoot all hardware and software problems needed for customer support as per SLA.
  • Provide technical support 24/7 when needed.
  • Review/study all current products features and versions.
  • Attend customer meetings for assigned projects.
  • Perform all assigned tasks from the direct manager within the scope of department.

Job Requirements

  • Bachelor's degree in computer engineering, information technology, computer science or a related discipline.
  • 4-6 years of technical support or related experience.
  • Advanced operating systems background.
  • Basic Understanding of computer networks.
  • Advanced HW/SW Installation.
  • Basic knowledge in database administration.
  • Basic knowledge in telecommunication and VOIP is a plus.
  • SQL Server 2005 or higher.
  • Apache tomcat 6.0 or higher.
  • Excellent Command of English language skills.

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