Training Supervisor

Atheel CC -
Maadi, CairoPosted 5 years ago

110Applicants for1 open position

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Carrying out training needs analysis to identify the level of people's knowledge
Designs course materials and other documents such as handouts, manuals and exercises
Organizes courses to meet the needs of learners and demands of business
Evaluates the effectiveness of the training and course outcomes
Leverage function performance to meet training metrics targets.
Communicates regularly with Operations to tailor and deliver refreshment sessions based on quality reports presented.
Provides pre-operational feedback to HR and Operation on new agents and their fitness for performing duties required in their respective projects
Evaluates agents' responsiveness to training and development.
Logs in for minimum of 3 hours per quarter in his/her respective projects.
Ensures training evaluation form is used by Trainees.
Acts as a Reference for calibration sessions.

Ability to understand specific Client requirement in relation to projects training needs
Commitment to ensure client and end user satisfaction through communicated results
Outstanding Communication Skills
Have a proper level of emotional intelligence
Excellent Presentation skills
Excellent time management and organizational skills