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Job Description
- Manage the daily workflow activities related to scheduling, delivery, installation, service and repair activities of the Installation Services Team.
- uphold service levels regarding quality, accuracy, customer satisfaction and related performance metrics.
- Ensure that delivery ticket confirmations are completed daily.
- Manage the troubleshooting process to resolve customer issues. and code invoices to ensure accuracy from vendors, submit to Manager for
- Directs workflow of warehouse staff, service delivery coordinator, and
installation team. - This includes responsible to uphold service levels with third
party vendor(s) regarding quality, accuracy, customer satisfaction and
related performance metrics. - Coordinate with Lines of Business Sales, Design, FC/SDO Operations
- and Project Services team members on installation project timelines.
- Develop all quotes related to services charges and provide to Sales.
- Responsible for the purchase and maintenance of material handling equipment.
- Hire, train, evaluate, discipline and terminate installation services associates as needed.
- Implement and roll out new technologies and processes as required
Job Requirements
- Previous experience in Aluminum Products
- A degree in mechanical engineering or related field.
- Excellent interpersonal and communication skills.
- Excellent time management skills.
- Ability to multitask.
- Knowledge of health and safety regulations.
- 3-5 years of experience in aluminum partition installation.
- Experience evaluating and troubleshooting manufacturing processes and machinery.
- Experience using CAD, CAM, data analysis programs and related software.
- Proficiency in Microsoft Office.
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