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Job Description
- The Senior Support Engineer will act as the Single Point of Contact (SPoC) for troubleshooting technical issues in customer production systems.
- Will work as part of the customer facing Support team investigating issues of every level of severity at telecoms operators globally.
- Close cooperation with the client function including Professional Services, Product Engineering and the Support DBA teams will be required to ensure that all customer issues are handled to their satisfaction.
- Call handling, problem analysis, technical troubleshooting, development of fixes/workarounds, issue tracking and assistance in the delivery of new product releases to the customer.
- Will also occasionally be involved in the development of service enhancements to the customers’ solutions
Job Requirements
- Strong experience in complex functional and performance analysis using cutting-edge technologies.
- Strong working experience in a UNIX/Linux environment.
- Strong working experience in Database technology (preferably Oracle).
- Scripting languages such as Shell scripting.
- Broad understanding of telecommunications.
- Understanding of telecom networks and associated technologies.
- Knowledge of Telecommunication OSS/BSS applications.
- Knowledge of Telecom networking protocols.
- Expert in Wireshark and application statistics analysis.
- Experience with multi-threaded and multi-process applications.
- Can demonstrate an organized, systematic, disciplined and analytical approach to designing, problem-solving, coding and defect fixing.
- Experience in working in a support environment (5-7 years minimum)
- Fluent spoken and written English and Egyptian Arabic
