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Customer Service Representative - Real Estate

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Mokattam, Cairo
Posted 5 years ago
89Applicants for1 open position
  • 62Viewed
  • 15In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Resolve customer complaints via phone, email, mail or social media
  • Work with customer service manager to ensure proper customer service is being delivered
  • Prepare product or service reports by collecting and analyzing customer information
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents

Job Requirements

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

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