Customer Experience Associate

Act as the voice of the Kotn brand on the front lines with customers

Deliver amazing customer service over the phone, email, intercom, etc

Manage customer relationships efficiently and effectively

Tackle customer problems, questions and challenges

Capture & maintain awareness of customer insights and trends, and work with cross functional teams to improve overall customer experience

Think creatively & identify opportunities in which we can optimize each customer’s experience

Update and communicate monthly metrics

Tackle day to day operational tasks- such as processing and facilitating returns/exchanges between customers and fulfillment team

Coordinate/Liaison between customers, fulfillment team and in-store sale associates

Always be up to date with new products, materials, sizing etc.