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Job Description
- Creates, manages and grows business presence across social media channels, including, but not limited to, Twitter, Facebook, LinkedIn, and Instagram.
- Respond to a high volume of customer posts on Facebook, Twitter, etc. with the appropriate care and awareness of relevant Corporate policies and messaging requirements
- Effectively utilize social media moderation tools to manage daily engagement with our customers on Facebook, Twitter, Instagram, Google+, etc.
- Assess customer concerns and provide quick and educated decisions to rectify complaints and conflict
- Escalate urgent concerns to Team Lead following established procedures, effectively communicate findings, along with actionable recommendations
- Create reports on relevant moderation statistics, issues, and outcomes.
- Stay knowledgeable on latest industry trends, tools, and best practices
Job Requirements
- More than 3 years of experience
- Excellent knowledge of social media platforms
- Excellent writing, editing, presentation, and verbal communication skills
- Good communication skills.
