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Senior Technical Support Specialist

Sky Distribution
Sheikh Zayed, Giza
Posted 5 years ago
54Applicants for1 open position
  • 4Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Objectives:

  • First line support for the corporate solutions (ERP , GTM, Sales Force Automation, HRMS, …etc)
  • Monitor all the different systems to ensure service availability.
  • Fix application related issues within the agreed on SLA and within the change management process.

Main Duties and Responsibilities :

  • Provide first line support to Users by providing analysis and resolution for routine operational application issues
  • Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue
  • Monitor the corporate applications to ensure service availability 24/7
  • Record and track incidents, complaints or requests.
  • Ensure that problem tickets raised in the right channel are clearly documented and articulated.
  • Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
  • Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
  • Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.

Work Location:

  • El-Sheikh Zayed city - Giza.

Job Requirements

  • Sales Buzz background & Telecom Industry
  • Result Oriented.
  • Analytical skills.
  • Problem solving skills.
  • Project Management.

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