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Field Technical Support Consultant

Hewlett Packard Enterprise
Cairo, Egypt
Posted 5 years ago
36People have clicked1 open position
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Job Details

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Job Description

  • Responsible for delivery of assigned tasks within the delivery cycle of a project.
  • Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements.
  • Tasks may include installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities; applications programming for assigned modules within a larger program; assisting in the preparation of technical presentations and demonstrations; and participating in customer meetings.
  • Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks.
  • Contributes to design for specific deliverables and assists in the development of technical solutions.
  • Participates as part of a team and maintains good relationships with team members and customers.
  • Understands the company strategy and the role that the individual plays.
  • Uses knowledge tools and re- uses information for the benefit of projects, and of professional development.
  • Uses and contributes to technical forums within the company environment and local professional communities and technical user groups.

Job Requirements

Education and Experience Required:

  • 3 - 5 years of technical experience and a Bachelor of Information Technology / Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).

Knowledge and Skills:

  • Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable.
  • Able to contribute to the design for deliverables.
  • Skilled in implementing and supporting C7000 blade systems, 3PAR and SAN fabric.
  • Skilled in implementing and supporting Hyper-V, VMware … HPUX and Linux is a plus
  • Excellent commands on HPE technologies over all.
  • Good command in Aruba network technology
  • Enjoys good commands of soft skills in communicating with customers and addressing internal communication.
  • Has ability to perform/drive resolution of problems on individual products.
  • Able to communicate broad and specific concepts with team and to peers.
  • Able to produce documentation for use by team and customer.

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JobsIT/Software DevelopmentField Technical Support Consultant