Customer Service Team Leader

• Optimize performance from both a quality and efficiency perspective.
• Provides statistical and performance feedback and coaching on a regular basis to each team member.
• Address disciplinary and/or performance problems according to company policy.
• Drive knowledge transfer within the team.
• Roster distribution to achieve the target.
• Provide input/feedback to Management team where required.
• Remain well versed in Call Monitoring policies, procedures, standards and documentation.

Working Days:

• From (Sunday to Thursday) 5 days a week.