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Job Description
- Handles guest concerns specifically related to their experience with our services or the treatment they got.
- Understands the process in the hospital and support better guest experience.
- Possesses the ability to communicate to guest effectively, she/he should have pleasant and persuasive skills and must be able to give comfort to guest while he/she deals with them.
- Must demonstrate keen interest to find out the real needs of the guest and help resolve their problems.
- Gather guest insights based on their support and service experience.
- Document conversation with guest and their concerns and prepare reports
Job Requirements
- Communication skills.
- Interpersonal skills.
- Analytical thinking.
- Problem solving skills.
- Computer skills (MS Office).
