Admin Assistant (For IELTS Courses)
IGAT -
Heliopolis, CairoPosted 5 years ago113Applicants for1 open position
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- 0In Consideration
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Job Description
- Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
- Ensure all staff involved in testing are culturally sensitive.
- Provide clear, comprehensive advice to general enquirers and ensure that more complex enquirers are forwarded to the correct person for a response.
- Assist in the management of the budget for IELTS testing in a designated region, including test revenue and all associated costs staff, Venue, storage, premises etc.
- Provide regular management and financial reports on testing as required.
- Assist the Test Center Administrator / Manager as required to ensure all business operations provide annual business plans that are aligned with IELTS Business objectives.
- Ensure both test centers and off-site testing operations are managed within the IELTS operating procedures.
- Ensure adherence to all IELTS manuals.
- Assist with the development and implementation of IELTS policies.
- Work in a professional manner with stakeholders and in accordance with organizational values.
- Monitor all current contracts to ensure terms are adhered to.
- Inform the Test Center Administrator / Manager of issues regarding risk management/security to ensure center compliance with security policy and procedures.
- Assist in stakeholder management activities to maintain stakeholder satisfaction and integrity of the test
- Work with the Test Centre Administrator / Manager on projects identified as a result of IELTS Partner Working Groups.
- Assist the Test Center Administrator / Manager with preparation of management reports.
- Participate in reviews of IELTS manuals and procedures for test enhancement.
Job Requirements
- Educated to bachelor's degree level or equivalent.
- Relevant work experience relating to administration and business support activities
- Fluent in English and Arabic knowledge preferred
- Strong administrative skills
- Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).
- Customer-focused, with a passion for providing outstanding service.
- Ability to proactively identify, analyze and solve problems effectively.
- Sound judgment and the ability to make decisions and act with integrity, in the best interests of our company.
- Excellent planning and organizing skills with the ability to manage multiple competing priorities.
- Sound IT skills - Microsoft Office suite, CRM systems
