Job Details
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Job Description
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Creating and preparing business reviews in coordination with reporting senior analyst.
- Creating on-time reports, business scorecards and results management dashboards on periodical basis to support the decision making process both internally and externally
- Providing the necessary information as need arises to assist and support implementation of all new project scope
- Measure staff KPIs and results on individual level on periodical basis to ensure all required information availability to all levels
- Align with all business owners that all business activities are bench-marked, and accurately measured on Table - F on an ongoing basis
- Calculating the required templates as per project requirements to measure performance metrics on Table-F
- Archiving and documenting all data for the assigned projects.
- Provide process control reports including bond factor, VSF reports and cluster management reports.
Job Requirements
- Experience Google docs, how to run scripts and queries (Mandatory).
- Previous experience in Contact Center
- University Graduate
- The Arabic language is mandatory.
- Proficiency in English.
