Browse Jobs
For Employers
Post JobLog inGet Started

VAS & Intermodal Specialist - Jeddah

Maersk
Jeddah, Saudi Arabia
Posted 5 years ago
33People have clicked1 open position
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • First point of contact for issues arising form physical inland transportation
  • Must have transportation and customs clearance experience
  • Proactive notification to customer for changes in transport plan or ETA deviations with viable alternative solution within stipulated timeframe
  • Evaluate cases/issues and capture voice of the customer to make sure instant resolution takes place
  • Team promptly attend phone calls (if applicable) received from customers/vendors and address concerns
  • Actively engages with Customer Service and Intermodal vendors for workable solutions and timely resolution of issues
  • Ensure alternatives provided are aligned with rules and regulation including local policies
  • Be wary of the customers' businesses, so that proposed solutions are compatible with customers requirement
  • Be cognizant of segmented customer requirements and propose solutions accordingly
  • Build good relationship with the customers and confidence in our Intermodal product
  • Capture and be Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience
  • Identify recurring issues in Intermodal delivery performance and initiate steps to address root cause
  • Identify process gaps, contribute to improvement opportunities and be actively involved in working on agreed improvement actions
  • Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience for customers
  • Ensure all relevant costs are timely updated in Intermodal systems and ensure charges are passed on to customer
  • Check for additional business opportunities on satisfactory resolution of issues
  • Handle system updates and customer requests in accordance with defined processes
  • Share best practices and knowledge within the team

Job Requirements

  • Fluency in English & Arabic
  • Must have experience in transportation and customs clearance
  • Shipping/logistics knowledge
  • Strong system knowledge (MS Office)
  • Stakeholder management
  • Ability to work in a team
  • Sense of urgency
  • Proactive mindset
  • Account owner ship
JobsLogistics/Supply ChainVAS & Intermodal Specialist - Jeddah