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Sr. Training Executive

Maadi, Cairo
Posted 5 years ago
54Applicants for1 open position
  • 0Viewed
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates.
  • Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.
  • Responsible for the headcount salary confirmation for newly hired and internally transferred trainees
  • Ensuring that the attendance sheets for both Soft Skills and Product Knowledge and are updated on time as per the due dates delivered by the training supervisors
  • Work on the continuous improvement for the training materials, documents and handouts.
  • Abides to COPC approaches and requirements.
  • Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required.
  • Evaluate agent’s responsiveness to training and responsible for their training 2
  • Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training)
  • Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
  • Work on the continuous improvement for the training performance through setting and implementing actions plans according to the training evaluations and surveys
  • Communicates regularly with operations to tailor and deliver refreshment sessions based on quality reports represented to ensure client & end user satisfaction
  • Shares in the issuance of needed performance reports and follow ups on actions plans
  • Ensure class control and trainees managements in accordance to company policies and procedures
  • Provide pre operational feedback to HR and OP on new agents and their fitness for performing duties required.
  • Evaluates responsiveness to training and identify areas of improvement  Do all verification practices required and related to knowledge verification (Login – Calibration – Test) Ensure class control and trainees managements in accordance to company policies and procedures
  • Provide pre-operational feedback to HR and OP on new agents and their fitness for performing duties required.
  • Evaluates responsiveness to training and identify areas of improvement  Do all verification practices required and related to knowledge verification (Login – Calibration – Test)

Areas Job Impacts:

  • Operations Performance
  • Quality of Training Contacts within Raya but outside own area of work: Human Resources
  • Information Technology
  • Quality Assurance
  • Operations
  • BPO & Program Management

Job Requirements

Functional Level:

  • Very good command of Microsoft office software
  • Excellent presentation and communication skills
  • Excellent in conducting training and delivering knowledge Business Level:
  • Awareness of RCC statement of Direction
  • Awareness of RCC policies and procedures
  • Awareness of COPC standards and approaches

Interpersonal Level:

  • Adaptability Interpersonal Skills
  • Delivering Results
  • Continuous Learning
  • Internal/External Focus Problem Solving skills
  • Ability to spot problems and propose actions for improvements Educational Background:
  • Bachelor Degree
  • Post graduate studies in training is an added plus Professional Experience
  • A min of 3 years of experience in training within call center industry

Language Skills:

  • Arabic is mandatory
  • Proficiency in English

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