Job Details
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Job Description
We are looking for a Technical Support Manager who has intensive experience in the software field:
Job Responsibilities:
- Leading and monitoring the service delivery team.
- Keeping the sector manager up-to-date with daily work resolution and the technical support processes done through pre-determined reporting templates within the time frame.
- Conducting the upgrade plans and follow up maintenance contracts.
- Improve documentation of technical support policies and procedures.
- Follow with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the assigned tickets.
- Work hand-in-hand with the management to plan service delivery strategies.
Job Requirements
- Bachelor Degree.
- Minimum 7 years of experience.
- Strong Leadership and Communication Skills.
- Excellent command of English.
- Strong knowledge of current technologies and Microsoft SQL technologies.
- Skilled at managing multiple priorities.
- A good understanding of product business know-how would be an advantage.
- Flexible and adaptable approach to customer needs.
- Ability to work under pressure to meet deadlines.
- Educated to a degree level in a computer-related system, with a demonstrated strong computer background and technical ability.
