Job Details
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Job Description
- Customer Centric mind-set and strong capabilities to work in transverse mode (collaboration) within and beyond Business.
- Service Delivery and Service Management
- Support evolutions to the IT Function with business.
- Maintain a Continuous Improvement mind-set.
- Foster and improve collaboration with other teams among Business stakeholders., but also with the rest of IT
- Be Services-oriented, knowing that we in IT work to support the Business.
- Motivate team members, empowering each to decide while taking decisions myself whenever needed, particularly in case of major uncertainty or criticality.
- Demonstrate strong leadership with more effective and timely communications, stronger delegation with appropriate empowerment, trust, and support.
- Don't get caught up in only day-to-day execution and operations; make sure to look "out-of-the-box for opportunities for improvements and ensure alignment to business strategies. Contribute to those strategies as well.
Key capabilities:
- Capacity to identify areas for improvement and able to propose improvements.
- Collaborate effectively with Business Partners in order to achieve business goals.
- Shows integrity, tenacity, resilience and adaptability in diverse situations and a changing environment; is able to prioritize work according to importance & level of urgency; is able to handle pressure and commit to and respect deadlines.
- Maximize stakeholder satisfaction by Increasing Quality and Value and optimizing costs ·
- Oversee all ITS activities within the Business Area (Governance, Operations, Budget, people dev.) ·
- Ensures the relevancy of the project portfolio with regards to ITS strategy and the Business value ·
- Define and maintain investment prioritized with business goals · Ensures financial efficiency, monitors expenses versus budget and provides accurate forecasts ·
- Ensure risks are mitigated with the appropriate remediation plan · Proposes innovative solutions to address new business needs ·
- Promotes best practice, set ups the right conditions and facilitates usage of appropriates methods, processes and tools to deliver high quality of services ·
- Ensure that teams are fully compliant with HR, Procurement and company policies ·
- Reviews talents and skills (particularly team leaders’ results) and develops people in order to ensure best fit with capabilities and business goals · Foster mobility and career management for employees ·
- Monitor appropriate resources allocations to ensure the continuity of the ITS activities Define or/and contribute and implement the ITS sourcing models ·
- Ensure the definition and monitoring of service level agreements (SLA) for all solutions and services ·
- Ensure compliance with internal ITS standards (application, development, infrastructure ...), policies (quality, security, ...) and external regulations ·
- Coordinate and consolidate IT budget cycle and ensures requirements
Job Requirements
- Bachelor's or master's degree in a computer field
- 2 years of similar position.
- Strong technical skills
- Good understanding of the organization’s goals and objectives.
- ITIL Knowledge
- Project Management – Knowledge / certificate
- Ability to constantly self-challenge and challenge IT practices in a constructive way to initiate change & add value.
- Ability to work in transverse with multifunctional teams.
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
- Strong Overview / knowledge of infrastructure technology & Applications
- Strong knowledge of ITIL process framework
- Strong working knowledge on Project management especially in Data Center and IT services
- Very good communication skills, including interviewing and presentation skills.
