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Customer Experience Specialist

B.TECH
Nasr City, Cairo

Customer Experience Specialist

B.TECH
Nasr City, Cairo
Posted 1 month ago
142Applicants for1 open position
  • 97Viewed
  • 7In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

✓ Enhance the Customer Experience for (online -Contact Center – B2B- Markert place)

✓ Analyze the sales channels, customer behavior, satisfaction, and pain points through observation, surveys, and feedback analysis

✓ Calculate and analyze customer complains to improve customer retention %

✓ Collaborate with stakeholders' operations, merchandising, and design teams to optimize the Online environment and customer journey

✓ Review the customer complaints and customer negative feedback from all channels



 

Job Requirements

Education: Bachelor’s Degree

• Years of experience: From 1 to 3

• Additional:

✓ Customer Relationship Management Software (CRM)

✓ Excellent in Microsoft Package.

✓ Very. Good English.

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