Job Details
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Job Description
As a Technical Support (Tech Support) Specialist, you will be tasked with monitoring and maintaining an organization’s computer systems, IoT systems, and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.
Technical Support Jobs include roles as Maintenance Engineers, or Applications Support Specialists. Since businesses simply can’t afford to be without individual workstations let alone its entire computer system, you have a pivotal role in the running of the company.
You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems such as trouble with their systems, Typical Technical Support responsibilities include:
- Installation & configuration of a company’s computer/IoT hardware operating systems and applications.
- Maintenance and monitoring of computer networks and systems.
- Logging the queries of customers and employees.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology.
- Responding to call-outs in a timely fashion.
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
