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Job Description
- Maintain the relationship.
- Capture all the account details and process agreements as per the account sheet.
- Ensure that all the processes and agreements are set in place and operating efficiently
- Introduce and amend procedures/ systems when necessary to enhance the customer experience of this particular account and the business in general if needed.
- Handle complaints and solve them internally and externally
- Follow up on the quarter reconciliation (debit & credit notes).
- Share periodic reports with client/ broker
- Check if the account needs new products (cross selling opportunities)
- Meet the client on periodic basis to ensure that the above is in place and filter any complaints
- Issue an internal analysis report 3 months before the renewal.
- Renew the account
Job Requirements
- Years of Experience from 2 to 3