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Job Description
- Respond to customer web inquiries regarding online merchandise or service
orders - Respond to customer queries in a timely and accurate way, via phone, email, social media and live chat
- Assist customers with product selection suggest various product options that are available
- Respond to all customer inquiries (email / phone / chat), resolve complaints, reviews, returns, disputes within a documented and timely manner
- Communicate effectively with our customers through well-crafted personal
interactions whether via phone or chat - Provide a high level of quality support in order to meet and exceed the
expectations of our customers - Organized and a strong aptitude to follow tasks through to completion
- Sells additional services by recognizing opportunities to up-sell accounts;
explaining new features. - Gather customer feedback and share with our Operations and Marketing
- Assist in the processing of online purchases quickly and while providing superior service to customers.
- Provide a monthly sales report covering performance by channel and potential pockets of growth.
Job Requirements
- No experience needed.
- Strong phone and verbal communication skills along with active listening.
- You have an excellent command of English language as the Arabic language.
- Familiarity with CRM systems and practices
- You are excited to work in a fast-paced environment with constant
change and growth! - You have the ability to multitask, set priorities, and manage time
effectively - You are able to work on multiple platforms and software solutions concurrently
- You are ready to work on alternating shift basis
- You are target oriented and self motivated.
- Preferred E-commerce Experience
- Preferred good knowledge of Google Analytics.
- Preferred SEO knowledge
- Open to learn new things.
- Flexible
- Ambitious
- Loyal
