Software Technical Support Engineer
LinkIT -
New Damietta, DamiettaPosted 5 years ago54Applicants for1 open position
- 53Viewed
- 4In Consideration
- 31Not Selected
Job Details
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Job Description
- You will be responsible for providing remote technical support for clients.
- Responsible for installing and updating applications.
- Provide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long-term software solution with business analysis and development team.
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues.
- Run SQL queries to update computer systems and identify problems.
Job Requirements
- 1+ experience in software support
- Strong written and verbal communication skills.
- Good command of English.
- Ability to work independent and productively under pressure, and effectively multi-task.
- SQL Scripting
- Fair knowledge in networking and operating systems.
- Knowledge in ERP systems is a huge plus.