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Software Technical Support Engineer

LinkIT
New Damietta, Damietta
Posted 5 years ago
54Applicants for1 open position
  • 53Viewed
  • 4In Consideration
  • 31Not Selected
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Job Details

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Job Description

  • You will be responsible for providing remote technical support for clients.
  • Responsible for installing and updating applications.
  • Provide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long-term software solution with business analysis and development team.
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues.
  • Run SQL queries to update computer systems and identify problems.

Job Requirements

  • 1+ experience in software support
  • Strong written and verbal communication skills.
  • Good command of English.
  • Ability to work independent and productively under pressure, and effectively multi-task.
  • SQL Scripting
  • Fair knowledge in networking and operating systems.
  • Knowledge in ERP systems is a huge plus.

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