Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
About the Job
- Support customers and company engineers by providing troubleshooting/knowledge transfer.
- Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.
- Log support tickets and track status with different team members.
- Support tickets coordination and followup.
- Develop articles/blogs for scenarios related to company products.
- Contribute and give User-Training on new systems functionalities.
Job Requirements
- Ability to analyze and troubleshoot issues with common sense.
- Excellent Communication skills are required.
- Ability to write technical documents/plans.
