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Job Description
- Lead the exponential growth of online ordering in Egypt, the customer experience, customer retention and restaurant compliance
- Inspire teams, external resources to follow through on their vision for operations excellence as well as take big ideas and break them into actionable steps with aggressive timelines for completion.
- Structure, train and lead online ordering teams.
- Build end-to-end online ordering processes with the purpose of better efficiency, decreasing order cycle handling time and driving error rate to minimum
- Collaborate with internal teams to ensure our activation center offers our partners (restaurants) the best possible experience
- Manage restaurants & end users support interactions and strive to improve them
- Design & implement solutions to collect customers/restaurants’ feedback about the service and build a compensation/rewarding structure that we can use to compensate/ reward our customers/restaurants respectively
- Own the restaurant compliance metrics, operational efficiency, and customer satisfaction scores for the ordering service
- Generate, build processes and define KPIs for restaurants to comply to elmenus standards & SLAs.
- Make the best use of provided financial data in order to increase profitability
Job Requirements
- 6-10 years' of relevant experience in operations, supply chain, logistics, FMCG or similar roles
- Proven track record in strategic planning, budgeting, forecasting and metrics
- Previous experience leading teams towards ambitious goals and KPIs
- You are self motivated, self starter and get excited about building things from scratch
- Outstanding communication skills
