Technical Support Engineer

Schneider Electric -
Cairo, EgyptPosted 5 years ago

378People have clicked1 open position

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Contribute effectively to achieve the KPI's of individual, department and the company attributing to customer satisfaction and service levels.
Receive, Register and solve all technical customer requests in CRM.
Listen to the Customer, understand the needs carefully & give top priority to answer in the best way.
Categorize Tickets depending on following Types:- Commercial, Logistics, Technical, Commercial Complaints, Commercial Returns, Service Complaints, Logistics Complaints, Technical Complaints, Others.
Maintain accuracy in responses, creation of Customer records.
In-depth knowledge of Product catalogue, selection and data searching.

Graduate in electricity / electronics / electrical engineering / automation / industrial / Mechatronics Engineering.
1 to 3 Experience in a technical support or relative experience.
Fluent in Arabic & English (French is a plus).
Good written and spoken communication skills.
Able to work with Multiculture environment with regional responsiblities
Ability to work under pressure.
Excellent problem solving abilities, ability to understand and explain technical information, interpersonal, communications with good time management skills.