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IT Technical Support Engineer - Sharqia

Ahram Security Group
10th of Ramadan City, Sharqia
Posted 5 years ago
137Applicants for1 open position
  • 91Viewed
  • 38In Consideration
  • 33Not Selected
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Job Details

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Job Description

  • Provide user support and Technical support service on company-supported computer applications and platforms.
  • Troubleshoot problems and advise on the appropriate action
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all Received Incidents
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates

Job Requirements

  • University degree in the field of Engineering /computer science and/or 1- 3 years equivalent work experience.
  • Oral and written communication skill
  • Hands-on experience in troubleshooting hardware.
  • Customer service orientation
  • Oral and written communication skill
  • Attention to detail
  • Stress tolerance
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices.

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