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Job Description
- Managing day-to-day operations.
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Monitor performance and implement improvements on product quality, customer service, productivity, and Manage maintenance activities.
- Provide inspired leadership for the organization
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; schedule expenditures; analyze variances; initiating corrective actions
- Develop operations systems by determining requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving the product, resource utilization.
- Analyze process workflow, employee and requirements; implement changes
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish operations and organization mission by completing related results as needed
- Manage staff levels, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Manage relationships with key service providers
- Review and approve all operational invoices and ensure they are submitted for payment
- Serve as the primary point of contact when there are customer issues related to service quality, customer service.
- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Communicate all operating policies and/or issues at department meetings
- Delivering overall business objectives in line or ahead of targets,
- Providing leadership when it comes to interacting with other central & local teams with a focus on customer & vendor experiences.
- Collaborating closely with cross-functional teams to ensure outstanding customer and seller experience.
- Manage senior Supervisors (KPIs, schedule, salaries, motivation, etc…) and follow-up the action plans on the Account level.
- Prepare and present Account’s performance and BSC objectives on a Quarterly basis to Management, develop and implement action plans.
- Ensure that all employees are well aware of all standard procedures, policies.
- Ensures all client’s KPI’s are met by the ongoing improvement of performance through proper quality assurance management.
Job Requirements
- At least 3 year’s Operational experience.
- Bachelor’s degree
- Clear English communication –written and verbal
- Strong problem solving and troubleshooting skills.
- Excellent communication skills and ability to build relationships both internally and externally.
- Excellent time management skills and ability to multi-task and prioritize work,
- Attention to details
- Medical field knowledge is a plus.
- Excellent reporting skills.
- Excellent Microsoft Skills
