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Job Description
- Posting all cash receipts, discounts, allowances, price difference, returns and other charge backs to customer accounts timely and accurately. The expectation is that postings occur the same day or next day.
- Maintaining thorough, well organized accounts receivable customer files by scanning documents into Doc Star and sorting and filing by customer.
- Research and negotiate charge back claims (an aggressive approach is needed to obtain charge back recoveries).
- Track and investigate deductions (charge backs) from customer payments. Must verify with department managers to make sure we are being charged correctly for the charge back. Need to dispute and negotiate if there is any discrepancy with charge back.
- Process, transmit and run credit card transactions for SBC/DJF customer sales and refunds.
- Investigate and respond back on a timely basis to merchant services disputes regarding chargebacks for web sales with supporting documents such as proof of delivery and copies of invoices to ensure there are no inaccurate deductions taken out from merchants.
- Process Credit Memos for any adjustment such as shortage, price discrepancy, POP discount, currency adjustment, tester allowances, freight waiver, uncollectible write-off, merchandise exchange transactions, returns, DIF, damage items credit, duplicate invoices, missing shipment, and sanitary registration. Ensure we don’t over credit the customer by checking the supporting documents and back-up.
- Process Debit Memos to invoice or re-invoice for any adjustment on restocking fees, currency issues, transferring commissions/fees and co-op salary to our agent, correction to original invoice, and transferring goods between customers.
- Ensure and maintain returns (RA) being processed in warehouse and make sure the charge back amount does not exceed the total authorized amount. Confirm, verify and notify sales manager and customer if there is any discrepancy with RA so that RA equals the charge back amount. Collect third party proof of destruction for returns being destroyed in Field to make sure the goods have been destroyed.
- After warehouse generates the receiving reports on RMA, run the credit memos in the sales order module and make sure the credit amount is reflected on customer’s account. Track credit memos tying them together with the charge back deductions that are taken from customer payments.
- Perform other accounting duties as requested.
Job Requirements
- Bachelor’s Degree required; accounting, business or economics focus required.
- 2 years of accounts receivable and general accounting experience required.
- Proficient with Excel, attentive to detail, excellent interpersonal skills.
- Must be motivated self-starter with excellent interpersonal skills