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Job Description
Market for the E-trading
- Responsible for providing support and guidance to the clients on using the E-Trade website and application.
- Updating daily Reports on the system, highlighting technical and fundamental reports.
- Checking and Maintaining the system.
- Activating the Market Watch subscription on monthly basis.
- Resolve customer complaints and problems by exploring alternative solutions and escalate unresolved problems as required.
- Fulfill and complete all clients inquires (transactions, complaints or settlement cash, etc.,) and forward requests with compliance to the business work flow.
- Promoting additional services for customers by explaining features details and its added value, in order to achieve pre-determined target.
- Maintaining an up-to-date call center database.
- Marketing and announcing clients with the new IPOs to increase clients’ orders.
- Following up with clients on the Capital Increase to update their portfolios.
- Handling any inquires related to Online Trading system received from CIB Branches or CIBC Branches.
Job Requirements
Qualification:
- Bachelor’s Degree in business administration or other relevant discipline.
Experience:
- Minimum 1-3 years’ experience in a relative field.
Job-Specific Skills:
- Excellent interpersonal skills
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Respect and maintain the confidentiality of information.
- Excellent judgment and creative problem solving skills including negotiation and conflict resolution.
Generic Skills:
- High level negotiation skills
- High level of communication skills
