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Job Description
- Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
- Allocate available resources to enable successful task performance
- Co-ordinate office staff activities to ensure maximum efficiency
- Evaluate and manage staff performance
- Coach, mentor and discipline office staff
- Design and implement filing systems
- Ensure filing systems are maintained and current
- Establish and monitor procedures for record keeping
- Ensure security, integrity and confidentiality of data
- Design and implement office policies and procedures
- Oversee adherence to office policies and procedures
- Monitor and review internal processes
- Implement procedural and policy changes to improve operational efficiency
- Prepare operational reports and schedules to ensure efficiency
- Co-ordinate schedules, appointments and bookings
- Monitor and maintain office supplies inventory
- Review and approve office supply acquisitions
- Handle customer inquiries and complaints
- Manage internal staff relations
- Maintain a safe and secure working environment
Job Requirements
- Proven office management, administrative or assistant experience
- Proficient computer skills, including Microsoft Office Suite.
- Prior experience handling office responsibilities
- Basic knowledge of accounting
- Excellent written and verbal communication skills; proficient in English-language business writing
- Highly organized multitasker who works well in a fast-paced environment
