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Job Description
- Taking a lead role, undertake data management, database administration and data exchange operational tasks as directed by the direct manager and in accordance with CRM data policies and procedures.
- Verify & Input customer’s details in the CRM.
- Manage customers’ activations on the company CRM.
- Identify customer’s product lines & manage updates.
- Apply deactivation procedures on customers that violate set users terms and conditions.
- Ensure the accuracy of the CRM data.
- Using data held within the company’s CRM system undertake data analysis, interpretation and collation for operations management and incident resolution.
- Perform data uplift and cleansing activity such as record de-duplication.
- Issue quantitative/qualitative periodical reports.
Job Requirements
- University degree, (AUC, GUC, BUE, MIU) graduates will be an advantage.
- Proven experience in office management and strong administrative and organizational skills.
- Excellent written and verbal communications and presentation skills.
- Ability to be flexible in working hours.
- Fluent in spoken and written English.
- Excellent Computer skills (MS Word, Excel, Internet, etc.)
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