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Call Center Agent

Haram, Giza
Posted 5 years ago
27Applicants for100 open positions
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Managing large amounts of inbound and outbound calls in a timely manner.

  • Following call center “scripts” when handling different topics.

  • Identifying customers’ needs, clarify information, research every issue and providing solutions.

  • Providing courteous and professional phone support to callers.

  • Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.

  • Informs clients by explaining procedures; answering questions; providing information.

  • Maintains communication equipment by reporting problems.

  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

  • Accomplishes sales and organization mission by completing related results as needed.

Job Requirements

  • Call Center Agent
  • Arabic and very good English

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