Job Details
Skills And Tools:
Job Description
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Managing large amounts of inbound and outbound calls in a timely manner.
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Following call center “scripts” when handling different topics.
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Identifying customers’ needs, clarify information, research every issue and providing solutions.
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Providing courteous and professional phone support to callers.
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Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.
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Informs clients by explaining procedures; answering questions; providing information.
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Maintains communication equipment by reporting problems.
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Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
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Accomplishes sales and organization mission by completing related results as needed.
Job Requirements
- Call Center Agent
- Arabic and very good English