Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Monitor the daily, weekly and monthly staff performance
- Coach, Motivate, recognize and take action with the call center agent to ensure the delivery of the best customer experience.
- Conduct one 2 one & monthly meetings with the agents to ensure that all KPIs are achieved.
- Develop the agent's performance and set an action plan.
- Conduct the needed brief to the agents on any new process, products, services, updates or promotions.
Work Conditions :
- 9 working hours no over night shifts
- 5 working days & 2 days off
- Work Location: Abbasia
Benefits :
- Medical & social insurance
Job Requirements
- Excellent - Fluent Command of English Language.
- Excellent communication skills
- Excellent Leadership & Coaching Skills
Featured Jobs
Similar Jobs
- Call Center Quality team leade...Al Asdekaa Group for Dairies Production and Trading - Glim, Alexandria1 month ago