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Call Center Team Leader (Offshore Project)

Abbassia, Cairo
Posted 5 years ago
167Applicants for1 open position
  • 86Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Monitor the daily, weekly and monthly staff performance
  • Coach, Motivate, recognize and take action with the call center agent to ensure the delivery of the best customer experience.
  • Conduct one 2 one & monthly meetings with the agents to ensure that all KPIs are achieved.
  • Develop the agent's performance and set an action plan.
  • Conduct the needed brief to the agents on any new process, products, services, updates or promotions.

Work Conditions :

  • 9 working hours no over night shifts
  • 5 working days & 2 days off
  • Work Location: Abbasia

Benefits :

  • Medical & social insurance

Job Requirements

  • Excellent - Fluent Command of English Language.
  • Excellent communication skills
  • Excellent Leadership & Coaching Skills

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