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Job Description
- Ensure a smooth execution of localization projects on company side
- Build, mentor, and manage the project management teams
- Define and execute project management staffing, training and development plans so that trained resources are retained, available as needed and capacity is efficiently utilized.
- Lead the project management teams to ensure on time delivery of localization projects & meeting customer specifications.
- Ensure that projects meet quality standards & within cost targets.
- Serve as the main point of escalation for account-related issues, participate in resolution of major account problems related to relationship, quality, timeliness and cost
- Lead collaboration with cross-functional teams to plan and track the contributions to the goals assigned to enterprise accounts.
- Proactively identify risks to ensure attainment of targets and engage cross functionally to mitigate risks.
- Regularly monitor customers’ satisfaction with work processes & deliverables and take improvement actions
- Through customer engagements, be aware of, and actively understand customers' business needs and challenges: lead teams to execute defined solutions
- Lead innovation on workflow, processes & methodologies
- Advocate, understand, communicate, and exemplify the company’s values
- Conduct regular performance reviews with direct reports and manage required follow-up.
Job Requirements
- Bachelor's degree from an accredited university
- Master’s degree in a related field is a definite plus, especially in Project Management or Operations Management
- PMP Certification is required. If not already obtained, we expect getting the certificate after 1 year of hiring.
- More than five years of demonstrated experience managing complex projects within the localization or translation industry.
- Demonstrated successful leadership or mentoring experience, managing teams of at least 15 people.
- Successful customer service/account management experience, generally a minimum of 3 years within the translation industry.
- Ability to work effectively cross-functionally; demonstrated leadership, influencing, and execution skills at the executive level.
- Superior operational management and organizational skills with an ability to translate complex ideas into simple and intuitive communications.
- Experience in participating in new client sales cycles including presentations, analysis, recommendations and relationship development.
- Ability to communicate with, train and lead employees through changes in procedures, client requirements, and other production processing issues
- Ability to make decisions and lead employees through job-related issues
- Experience working with industry standard software & concepts including TMS (Translation Management Systems), CAT (Computer-Aided Translation) tools, TMs (Translation memories), glossaries, and common localization file formats
- Verbal and written fluency in English.
