Quality Control Specialist
Athear -
New Cairo, CairoPosted 5 years ago108Applicants for1 open position
- 78Viewed
- 13In Consideration
- 65Not Selected
Job Details
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Job Description
- Conduct the quality monitoring according to the required sample size
- Assist teams in client’s focused planning and problem solving.
- Send immediate notification for failing transaction monitored.
- Observe and monitor calls to ensure conformance to make or order necessary process or assembly adjustments.
- Train colleagues on quality systems, approaches and methods.
- Track and report progress of teams' activities, orally and in writing, on a continuous basis
- Ensure clients’ needs are met in a timely and cost-effective manner
- Prepare, document, and execute detailed test plans, test cases, and defect reports.
- Communicate with the Operation to set calibration sessions schedule for the Operations.
- Participate in design of call monitoring forms according to the quality standards.
- Analyze monitoring result and take action at the program level to improve performance.
- Send weekly and Monthly reports for the associated Team and Queue.
- Train the new batch in QC standards and attributes.
Job Requirements
- Call Center Background is a must
- A Bachelor's degree.
- Excellent English language skills.
- Very good verbal communication skills.
- Outstanding research, reporting, and analytical skills.
- Strong quality orientation skills.
- 2-3 Yrs experience in call center environment.
- Flexible working in rotational shifts
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