Control Fleet Manager - Jumia (Full Time)
Jumia -
Cairo, EgyptPosted 5 years ago123People have clicked1 open position
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Main Responsibilities
- Track order fulfillment timeline variances identify failures and missed SLAs and provide detail on root causes and trends.
- Provide recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
- Actively engages with supply chain vendors through phone and e-mail to ensure on time delivery.
- Review all pending order activity against known inventory shortages. Update estimated ship dates and notify customers as needed.
- Monitor, research, and resolve chargebacks resulting from missed SLAs and process/system failures.
- Support shipping activities such as determination of product receipt, allocations, pick / pack, invoicing and tracking
- Alert leadership to potential order management issues or risks (i.e. fill rate issues, potential missed ship dates, non-compliance disputes, critical situations that erode relationship with customer/Sales Team)
- Oversee the new account opening process including obtaining the proper approvals, oversight on compliance regulations, managing vendor agreements, ensuring all relevant stakeholders are informed and updated on progress of account opening
- Return processing for customers; Liaising with customer, A/R, credit, sales and distribution centers to resolve returns related issues
Job Requirements
Required Skills & Qualifications
- Bachelor's Degree in a relavant field
- 5+ years experience in Logistics, Supply Chain, Warehouse Operations Field
- Excellend Communication and Negotiation Skills
- Excellent interpersonal and team management skills
- Excellent team management and performance management skills
- Proficient working knowledge in Microsoft Excel and Word
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders