Call Center Agent
TAMEER -
Garden City, CairoPosted 5 years ago71Applicants for1 open position
- 67Viewed
- 7In Consideration
- 56Not Selected
Job Details
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Job Description
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Providing courteous and professional phone support to callers.
- Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Accomplishes sales and organization mission by completing related results as needed.
Job Requirements
- Excellent Command of English
- Experience: 1+
- University Graduate
- Presentable
- On a high level of communication skills
