Job Details
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Job Description
Job Summary:
- Responsible for the day-to-day process and will be responsible for communication with various facilities as well as third party vendors across all the world.
- The main purpose of this role is to obtain complete information.
Specific Duties:
- Conduct telephone, internet research and send emails to verify credentials facts provided by job candidates of a client.
- Ensure that your KPIs are consistently achieved by managing the tasks assigned consistently
- Act as a point of contact for facilities of the Organization with various resources.
- Ensure accurate and prompt turnaround on all cases.
- Provide timely follow-up and follow through on all requests, cases, and escalations.
- Track and report issues with your reporting manager.
- Engage with the team to actively support continues process improvement initiative to promote a more efficient Operation Team.
- Build a good relationship with information recourses.
Job Requirements
Education:
- Bachelor of business administration.
Skills:
- Ability to work in a fast-paced, but very structured and fact-driven environment/team
- Knowledge of word processing software (MS Word/Outlook)
- Excellent written and verbal communication skills in English & Arabic including proper grammar
- Detail-oriented
- Problem solving and troubleshooting
- Must have the ability and curiosity to identify the root cause and resolve complex issues
- Ability to work under constant deadlines and work in a team environment.
- Must have good customer service skills and a professional phone
- The candidate will be expected to possess the above within 90 days of start of the position
Others:
- Regular and reliable attendance is required.
- Flexibility and accept shift changes.
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