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Job Description
- Receiving inbound calls for customer's inquiries
- Understand and respond to customer needs and issues over the phone.
- Assist, advise and provide solutions to customers
- Maintaining a professional attitude
- Comply with the work standards and processes
- Meeting set monthly KPIs.
- Work individually and as a part of a team.
- Accountability for pending cases until resolved.
- Creating CRM complaints and report any problematic issue.
- Share knowledge with colleagues and follow up with the concerned departments to close pending issues.
- Ensure a high level of customer's satisfaction
Job Requirements
- Good command of English language.
- Experience in the call center/customer service is preferred.
- Previous experience in Medical insurance industry is a big asset
- Punctual, people oriented and problem-solving skills
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge and self-development.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on a 24 hours shift basis (flexibility for overnight shifts for males is required)
- Proficiency in using MS Office application.