Senior Technical Support Specialist

Responsible for the implement and manage of the following technologies:

• Win Server 2016, ADC, DNS, DHCP, WDS, WSUS, Exchange, Office 365, SharePoint Online, Virtualization: VMware Vsphere up to 6.7
• Backup & Replication solutions (VEEAM), Network Infrastructure, Citrix XenApp Remote app
• MS Office technologies which includes SharePoint and Project Servers
• High Availability technologies, virtualization.
• Avaya Administration monitoring of the Avaya System, Contact Center infrastructure, and voicemail system, user, recording, reporting.
• Prepared and maintained documentation of technologies, standards and procedures
• Participate in DISASTER RECOVERY planning and conduct the Disaster Recovery Testing
• Train users on the proper use of hardware and software
• Solve problems when a user or an automated monitoring system informs them that a problem exists
• Manage an organization’s servers and desktop and mobile
• Equipment.
• Ensure that email and data storage networks work properly.
• Make sure that employees’ workstations are working efficiently and stay connected to the central computer network
• Participate in decisions about buying future hardware or software to upgrade their organization’s network.
• Provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.
• Install and Configure Fingerprint, Network Camera, NVR , CCTV Camera & DVR
• Install and Configure copier machine and printers