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Job Description
Responsible for the implement and manage of the following technologies:
- Win Server 2016, ADC, DNS, DHCP, WDS, WSUS, Exchange, Office 365, SharePoint Online, Virtualization: VMware Vsphere up to 6.7
- Backup & Replication solutions (VEEAM), Network Infrastructure, Citrix XenApp Remote app
- MS Office technologies which includes SharePoint and Project Servers
- High Availability technologies, virtualization.
- Avaya Administration monitoring of the Avaya System, Contact Center infrastructure, and voicemail system, user, recording, reporting.
- Prepared and maintained documentation of technologies, standards and procedures
- Participate in DISASTER RECOVERY planning and conduct the Disaster Recovery Testing
- Train users on the proper use of hardware and software
- Solve problems when a user or an automated monitoring system informs them that a problem exists
- Manage an organization’s servers and desktop and mobile
- Equipment.
- Ensure that email and data storage networks work properly.
- Make sure that employees’ workstations are working efficiently and stay connected to the central computer network
- Participate in decisions about buying future hardware or software to upgrade their organization’s network.
- Provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.
- Install and Configure Fingerprint, Network Camera, NVR , CCTV Camera & DVR
- Install and Configure copier machine and printers
Job Requirements
- Strong Performance tuning skills
- Good knowledge of HPE MSA 2052 SAN Dual Controller SFF Storage,QNAP and Iomega
- 5-7 years of experience in Technical Support field
- Microsoft® Certified Solutions Expert: Server Infrastructure
- Microsoft® Certified Solutions Expert: Cloud Platform and Infrastructure
- Microsoft® Certified Solutions Associate: Windows Server 2016
- Microsoft Certified Professional
- Certified Citrix XenApp 6.7
- VMware Certified Professional – Network Virtualization (VCP-NV)
- Veeam Certified 9.5