IT Specialist - Technical Support

Tawzef - Heliopolis, Cairo

Posted July 17, 2019

258

Applicants for
10 open positions

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Rejected

Experience Needed: 0 to 3 years	Career Level: Entry Level	Job Type: Full Time
Salary: Confidential, Attractive Salary + Annual Bonus + Allowances	Languages: English	Vacancies: 10 open positions

About the Job

International Sales Force CRM Company and have a branch in Egypt need

"IT Specialist-Technical support"

Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents.
Remote Installation of software using Team Viewer, standalone installations as well as networked offices.
Troubleshoot client issues, including software, hardware and network related inquiries.
Use company online knowledge base to resolve client issues before escalating to management.
Maintains a Salesforce CRM database by entering notes in clients file on every call and proper use of cases.
Maintains client confidence and protects operations by keeping the information confidential.

Job Roles: Customer Service/Support Installation/Maintenance/Repair IT/Software Development

Job Requirements

From 0-3 years of Experience
Fluent English
Males and Females

Keywords: Information Technology (IT) Customer Service Customer Support Customer Care Maintenance Technical Support Technical Analysis CRM Troubleshoot

About this Company

Tawzef is an HR Consultation and Recruitment Agency, with extensive experience providing its clients with topnotch HR Services. We have always committed ourselves to provide the best quality HR services, along with a superior customer service experience for our partners. This... (More)

Industry: Consulting Services Recruitment and Staffing

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