IT Specialist - Technical Support
Tawzef -
Heliopolis, CairoPosted 5 years ago294Applicants for10 open positions
- 19Viewed
- 9In Consideration
- 6Not Selected
Job Details
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Job Description
International Sales Force CRM Company and have a branch in Egypt need
"IT Specialist-Technical support"
- Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents.
- Remote Installation of software using Team Viewer, standalone installations as well as networked offices.
- Troubleshoot client issues, including software, hardware and network related inquiries.
- Use company online knowledge base to resolve client issues before escalating to management.
- Maintains a Salesforce CRM database by entering notes in clients file on every call and proper use of cases.
- Maintains client confidence and protects operations by keeping the information confidential.
Job Requirements
- From 0-3 years of Experience
- Fluent English
- Males and Females