Call Center Agent
ArabAps -
Nasr City, CairoPosted 5 years ago88Applicants for1 open position
- 10Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
Main Job Duties:
- Answer, screen and forward any incoming phone calls while providing basic information when needed.
- Receive and sort daily mail/deliveries/etc.
- Update appointment calendars and schedule meetings/appointments.
- Handle customer inquiries telephonic-ally.
- Research required information using available resources.
- Initiate Customer Complain request on the system.
- Provide customers with product and service information.
- Register new leads information into system.
- Update existing customer information.
- Document all call information according to standard operating procedures.
- Complete call logs.
Job Requirements
Qualifications and Skills
- Excellent presentation and customer handling skills.
- Ability to function with a high level of patience, tact and diplomacy in handling any complaints and situations.
- Willingness and ability to learn new skills.
- Very strong verbal communication skills and ability to multi-task.
- Ability to work seamlessly in a team-based environment.
- Knowledge of customer service principle and practice.
- Knowledge of call center telephony and technology.
- Excellent use of Microsoft Office.