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Operations Manager

Revive Medical Group
New Cairo, Cairo
Posted 3 years ago
58Applicants for1 open position
  • 45Viewed
  • 7In Consideration
  • 44Not Selected
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Job Details

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Job Description

Responsibilities

  • Coordinates activities by organization of working schedule, setting priorities, and directing the work of staff.
  • Identifies administration staff training needs and ensures that training is obtained.
  • Maintains records, prepares reports relative to the work.
  • Directs and participates in the development, interpretation, evaluation, and recommendation of policies, procedures, rules, regulations and guidelines for the effective operation of the treatment programs and services.
  • Coordinates customer services programs with agency staff such as administrative manager, deputy director, and CEO.
  • Works with facility, agency administrators to improve policies and procedures.
  • Participates in administrative staff Work-shops, meetings and committees.
  • Determine patient needs, problems and experience.
  •  Building lasting relationship by empathy, trust and visualizing patient goals.
  •  Explain membership system, the value of Revive system and patient care experience.
  • Present different pay options and different membership types and prices.
  •  Ensure meeting patient in person appointment.
  •  Apply the membership contract with the new patients, highlighting the important notes (out of the membership - termination policy - communication -emergencies - renewal policy)
  • Activate patient membership system.
  • Activate the patient portal to the patients making sure that it is working fine.
  • Check IM Reminders and make sure it is done by the IM doctors.
  • Managing the Team schedule, engagement and Morale.
  • Resolve all the portal complaints for the patients.
  • Remind patients who are due for renewal with the renewal date and annual assessment explaining the new membership benefits.
  • Ensures the patient experience
  • Follow up the daily schedule of the different divisions planned by the front office.
  • Looks at the circulation of the check in and check out.
  • Ensuring confidentiality and ethics of the operations
  • Oversee and direct daily company administrative processes and procedures.
  • Ensures environment and cleanliness protocol
  • Ensures maximum utilization of space and capacity.
  • Maintain inventory and healthcare supplies, Maintain office supplies
  • Track and maintain budgets of operational costs
  • Strategically map-out, plan, and manage projects
  • Analyze and maintain operational data
  • Monitor and respond to members’ inquiries and comments in a timely manner.
  • Receive new calls / Answer all the member patients’ inquiries or complaints on phone/ Whatsapp.
  • Determine patient needs, problems and experience.
  •  Building lasting relationship by empathy, trust and visualizing patient goals.
  •  Explain membership system, the value of Revive system and patient care experience.
  • Present different pay options and different membership types and prices.

Job Requirements

  • Education: Bachelor’s Degree in any field
  • Training: Customer Service and Public Relationship Management
  • Experience: a minimum of 2 years of experience as Operation Manager.
  • Great communication skills
  • Creative and analytical thinking
  • Details orientation
  • Being diligent and proactive
  • Respectfulness of deadlines
  • Knowledge of employee policies and procedures
  • Knowledge of administrative techniques and the principles of management, including program planning, organizing, directing and controlling.
  • Knowledge of the tools of management such as cross analysis procedures, training materials, operation controls, records and reports.
  • Knowledge of human, emotional, social, psychological and environmental problems and techniques to alleviate them.
  • Knowledge and awareness of the Terms of Members’ Service.
  • Ability to identify and resolve administrative problems.
  • Ability to maintain favorable public relations and/or stakeholder relationships.
  • Ability to work with other professional disciplines.
  • Ability to communicate effectively with others, including the ability to organize, evaluate and present information effectively, both verbally and in writing.
  • Ability to interpret and apply laws, rules and regulations related to work.
  • Ability to establish a plan, program, service procedure, policy, guideline or control in a program or service area, that relates to program objectives.
  • Experience in Customer Service
  • Ability to translate customer feedback, data, and sentiment into stories and digestible overviews for every level of the organization.
  • Hands-on experience launching community initiatives (newsletters, online forums)
  • Ability to understand and act on key performance indicators (KPIs)
  • Ability to effectively listen and interpret what people are saying about the brand and effectively communicate that sentiment to other team members.

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