Product Specialist - PAH - UAE

Role Overview

The Product Specialist is a key link between the company and the healthcare professionals, responsible for promoting a registered product or group of products to a variety of customers including physicians, pharmacists and relevant decision makers in hospitals and pharmacies in public institutions and in private hospitals. The product Specialist works strategically to increase the awareness and create the demand of the company products and to ensure optimal and continuous product availability on the market and in different institutions.

Duties and Responsibilities

• Develop the assigned HCPs in the assigned territory.
• Maximizes sales of products and increases market share of these products.
• Achieves sales targets in the designated territory while meeting all Company’s HCC requirements.
• Maintains accurate coverage of designated territory and ensure full compliance with CRM reporting requirements, in line with Company policy guidelines.
• Conducts customer segmentation in line with the Company’s guidelines to ensure target customers are approached with the optimal tools and frequency and provided with best-in-class customer service.
• Maintains the customer database up to date to ensure full understanding of customer needs to be able to timely fulfil them.
• Maintains excellent ongoing knowledge of disease areas, product and competitors.
• Keeps up-to-date with the latest products information and clinical data provided by the company.
• Presents and discusses this data with healthcare professionals during face-to-face meetings and/or group presentations and Digital Tool
• Maintains knowledge of new developments in the healthcare system anticipating potential opportunities and risks on the business and adapt strategy accordingly to help in shaping the healthcare environment.
• Supports the Brand Strategy and identifies new opportunities which will drive business.
• Conducts & report ongoing market analysis including Market, Competitive, and Business Intelligence to ensure achievement of short-term and long-term business objectives
• Develops and enhances the contact network with Leading Specialists and KOLs
• Builds sustainable positive relationships with target HCPs and different stakeholders.
• Helps in organizing promotional and educational group meetings, symposia and conferences for doctors and other medical staff.
• Ensure customer satisfaction. Manage expectations and deliverables.
• Improve / expand market penetration and adoption.
• Complies with local laws & HCBI guidelines, Foreign Corrupt Practices Act (FCPA), Policy on Business Conduct (PBC) and Safe Fleet
• Reports Adverse Events and product quality complaints as per J&J Pharmacovigilance guidelines on timely basis.
• Monitoring inventory level, Consumption per account.
• Liaise with Distributors to ensure the supply of account’s PO on time and products availability at account level.
• Materialize the visits Required by the other supportive Functions for his/her territory.
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and complies with the company’s CREDO